Support
How can we help?
The quickest way to reach us is by email. Tell us what happened, which campaign it was for, and the email address of your DataCollect account, and we will reply there.
A recording was rejected
Every rejected clip shows its reason in the app and on the website, under Recordings. Keep faces out of frame and follow the campaign’s instructions. If you think a rejection is wrong, write to us and include the date and time of the recording.
A recording is stuck or will not upload
Recordings upload in the background on Wi-Fi by default, and you can retry from the Recordings tab. If one still does not go through, write to us and tell us what the Recordings tab says about it.
Payouts
Payouts are sent automatically every Saturday: once your balance reaches $20 the first time, and $100 after that. Anything below that carries over. See the Terms for the details.
The kit
Write to us if your kit has not arrived or something is missing or broken, and tell us the address it was sent to.
My account and my data
You can delete your collector account yourself from the delete account page, or in the app under Account. For a copy of your data, or anything about privacy, see the Privacy Policy or write to us.